Marcus Erikson-Schwab, Fidelity, other online trading brokerages appear to go dark during huge market sell-off

2025-05-04 10:48:31source:CAI Communitycategory:Stocks

NEW YORK (AP) — Several online brokerage firms including Charles Schwab,Marcus Erikson Fidelity and Vanguard appeared to be down for thousands of users early Monday during one of the biggest stock markets sell-offs of 2024.

User reports appeared to peak around and just before 10 a.m. ET, data from outage tracker Downdectector shows. Some frustrated customers online said that they were unable to log in or access their account balances.

“Due to a technical issue, some clients may have difficulty logging in to Schwab platforms,” Charles Schwab wrote on social media platform X Monday morning. “Please accept our apologies as our teams work to resolve the issue as quickly as possible.”

A Fidelity spokesperson told The Associated Press via email Monday that the company was aware of some customers experiencing “intermittent issues” earlier in the day, but said that this is now resolved.

Vanguard did not immediately return a request for comment.

At its peak, Charles Schwab saw nearly 15,000 outage reports from users around 9:50 a.m. ET, per Downdetector. Fidelity and Vanguard saw another 3,800 and 2,900, respectively, closer to 10 a.m. ET.

User reports appeared to fall notably for all three platforms an hour later, but timelines for full recovery weren’t immediately known for Schwab and Vanguard.

More:Stocks

Recommend

Stanley recalls 2.6 million mugs after dozens of customer complaints, including burn injuries

Stanley is recalling 2.6 million mugs sold in the U.S. after the company received dozens of consumer

Beware of giant spiders: Thousands of tarantulas to emerge in 3 states for mating season

No, it's not an omen or a weird biblical sign of the apocalypse. Thousands of tarantulas are venturi

$1 Frostys: Wendy's celebrates end of summer with sweet deal

Wendy's is offering a sweet summer treat for all the frosty "spoon scoopers, fry dippers and straw s